Refund policy

Refund Policy

Last updated: October 22, 2026

Event registrations

Ruck registrations are refundable for 24 hours after registration closes for that event. After that window, registrations are final and non-refundable. Once registration closes, we submit participant information to the Czech or Austrian military associations for verification and award production, and those organizations do not offer refunds — so neither can we.

Approved refunds are returned to the original payment method.

Registration fees are not transferable to another event except where an event page states otherwise.

Award packets (medals, badges, certificates, patches)

Awards are produced for each verified finisher and are not returnable for change of mind. If your packet arrives damaged, defective, or with the wrong item, contact us and we will make it right with a replacement.

Award timeline: all awards take 10–12 weeks from the close of registration. In that window we confirm completions with the issuing organization, pick up the awards, and ship your packet. We print shipping labels ahead of ship day so you can review your mailing address — tracking goes live when your packet physically ships. A "label created" status before then is normal and does not mean your packet is lost.

If a package is returned to us because of an incorrect or undeliverable address, we will contact you to arrange reshipping. A $10 reshipping donation is suggested to help cover the second shipment, but it is not required.

Merchandise (patches, apparel, accessories)

Physical merchandise may be returned in its original, unused condition. Contact us before sending anything back so we can give you the return address and instructions. Unless the item arrived damaged or incorrect, return shipping is the customer’s responsibility.

Contact

Questions about a registration, refund, or shipment: team@ruckingtough.com